Transform Lives Global ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, make donations, or interact with us.

1. Information We Collect

We may collect:

• Information you provide directly: name, email, phone number, mailing address, donation/payment information, messages you send, event registrations, and other information you submit.
• Automatically collected information: IP address, browser and device information, pages visited, referring URL, and other analytics data.
• Cookies & tracking: cookies, web beacons, and similar technologies to improve site functionality and user experience.

2. How We Use Your Information

• To provide, operate, and improve our programs, website, and services.
• To process donations and issue receipts.
• To communicate updates, newsletters, event information, and requests (only if you opt in).
• To respond to inquiries and provide customer support.
• To detect, prevent, and address technical or security issues and comply with legal obligations.

3. SMS / Text Messaging

If you opt in to receive text messages from us (for appointment reminders, updates, campaigns, or other notices), we will:

• Use your phone number only for the purposes you consented to.
• Confirm your consent by sending a verification message when required.
• Include clear opt-out instructions in each message (for example, reply STOP to unsubscribe).

4. Sharing & Disclosure

We do not sell or rent your personal information. We may share information with:

• Service providers who perform services on our behalf (payment processors, email providers, host/IT providers, analytics).
• Third parties when required by law, to protect rights or safety, or in connection with a business transaction (e.g., merger or sale).

No personal information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Where applicable, we apply retention schedules for donation records and tax receipts.

6. Security

We take reasonable administrative, technical, and physical measures to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

• Marketing opt-out: You may opt out of marketing emails or texts by following unsubscribe instructions provided in messages.
• Access & correction: You may request access to or correction of the personal information we hold about you.
• Deletion: Where required by law, you may request deletion of your personal information (certain records may need to be kept for legal or tax reasons).
• Cookies: You can control or delete cookies through your browser settings. Doing so may affect site functionality.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take steps to delete it.

9. International Transfers

Information we collect may be stored and processed in the country where our servers or service providers are located. By using our services, you consent to transfer of information to countries that may have different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date above and post the revised policy on this page. For significant changes, we may provide additional notice (for example, email).

11. Contact Us

If you have questions or requests regarding your personal information or this policy, please contact: